Thursday
Dear Madam/Sir
I live immediately adjoining the site at Streatham Place which is scheduled to be a new Tesco store opening 28 July. We had to endure drilling and hammering beyond five pm last Saturday, and we are having to endure it now at quarter past nine in the evening, quite contrary to LB Lambeth's policy on building noise.
I have witnesses that heard one of your builders say that they were perfectly aware of the rules, but by the time anybody tried to take any action, they've finished the job and moved on, so it doesn't matter. So much for Tesco's Ethical and Corporate Responsibility Policy.
I am very concerned at the impact that the new Tesco store will have on my peace and homelife, and therefore request a meeting with the store manager. She or he can contact me on xxxxxxxx so that we can arrange a meeting at a time that suits me. At that meeting we can agree a number of actions that I will expect Tesco to take if their shop or their customers have a detrimental effect upon my home life. I will take notes, and I will expect a written confirmation from Tesco of what is agreed in that meeting.
I will, of course, contact Lambeth's Noise Control officers on the morning of Friday 14 July.
I look forward to your prompt response
Yours faithfully
Monday
Wot, no Dear Gert!
Thank you for your email.
I was very sorry to learn about your recent experiences and I sincerely apologise for the inconvenience and upset that this has caused you.
In order to organise your request I would suggest that you contact our Head Office on 01992 632 222.
If you have any further queries please do not hesitate to contact us at [email protected] quoting XXXXXXXX.
Kind Regards
Helen Bowie
Tesco Customer Service
Monday evening
Dear Helen Bowie
This is really not an professional response. Please could you (or a colleague) forward my message to Head Office. It is quarter past ten in the evening and this building work is continuing.
I am not prepared to be fobbed off. I work during the day so it is not convenient to telephone your Head Office. Furthermore, I want everything in writing. I have been informed that a Lambeth Case Officer is dealing with the noise aspect of this case. But there are other matters, too.
If I do not receive confirmation by close of play on Tuesday, I shall escalate the matter.
Your sincerely
And now I have to sit around unrelaxed enduring the delightful summer music of hammer on metal and waiting for a hone call to inform me that a Noise Officer is en route.
Tesco think that if they fob people off for long enough, they just give in or give up. Which is probably true, because people generally have complicated enough lives as it is and often can't deal with the added stress.
Money grabbing bastards.
