Gertsamtkunstwerk: A bit carried away...?

Saturday, 13 August 2005

A bit carried away...?

I have a simple question to ask, so I sent an email. I think I might have got a bit carried away...

I recently received a letter, which I have subsequently mislaid, notifying me of changes to Artsworld. I currently have a subscription to Artsworld, in addition to my already exorbitant Sky package. I recall this letter said that if I have a Sky Family package, I need not do anything.

I really don't know whether I have a 'Sky Family package'. I just know that I pay way too much money each month for a bundle of atrociously bad TV channels. The only reason I got Sky was to access Artsworld and the poorly presented and atrociously commented-on Premiership football matches. Otherwise I would have been happy with Freeview with its better quality package at a fraction of the price.

I would be grateful if you could provide me with two answers. The first one is What on earth is a 'Family Package?' and why do you use the word 'family' in this way? (Most of my family doesn't have regular access to my TV being that they don't live with me; if I pay all this money does this mean that other members of my family can also access these channels elsewhere in the country, because my mother would like Artsworld, and she is part of my family?)

Secondly, please could you confirm that from 1 September I will continue to get Artsworld at no extra cost, indeed at a cost reduced from what I am already paying?

My name is: xxxxxxxxxxxxxxxx

My address is: xxxxxxxxxxxxxxxx

I tried ringing your so-called customer 'service' number, an expensive 0870 number, but I found that I was alternatively subject to appalling adverts poorly articulated in sloppy English or the call was cut off. I look forward to your prompt response to this email, considering I have spent much money and time getting nowhere on the telephone.

Do I qualify as a Grumpy Old Woman? A proper one, I mean, not that stupid programme of overpaid airhead bitches they showed on the TV at Christmas getting aerated about unnecessary Xmas shopping zzzzzzzzzzzzzz

Posted by Gert on Saturday, 13 August 2005 at 15:13 in Customer Service | Permalink

Comments

I have a simple question to ask, so I sent an email. I think I might have got a bit carried away...

I recently received a letter, which I have subsequently mislaid, notifying me of changes to Artsworld. I currently have a subscription to Artsworld, in addition to my already exorbitant Sky package. I recall this letter said that if I have a Sky Family package, I need not do anything.

I really don't know whether I have a 'Sky Family package'. I just know that I pay way too much money each month for a bundle of atrociously bad TV channels. The only reason I got Sky was to access Artsworld and the poorly presented and atrociously commented-on Premiership football matches. Otherwise I would have been happy with Freeview with its better quality package at a fraction of the price.

I would be grateful if you could provide me with two answers. The first one is What on earth is a 'Family Package?' and why do you use the word 'family' in this way? (Most of my family doesn't have regular access to my TV being that they don't live with me; if I pay all this money does this mean that other members of my family can also access these channels elsewhere in the country, because my mother would like Artsworld, and she is part of my family?)

Secondly, please could you confirm that from 1 September I will continue to get Artsworld at no extra cost, indeed at a cost reduced from what I am already paying?

My name is: xxxxxxxxxxxxxxxx

My address is: xxxxxxxxxxxxxxxx

I tried ringing your so-called customer 'service' number, an expensive 0870 number, but I found that I was alternatively subject to appalling adverts poorly articulated in sloppy English or the call was cut off. I look forward to your prompt response to this email, considering I have spent much money and time getting nowhere on the telephone.