Parcelfarce and Home-waste-of-Space

I received this email today:

Thanks for contacting me with your comments.

I was concerned to read about the problems you've encountered when trying to
arrange the redelivery of this parcel, please accept my sincere apologies for this
incident.

I've forwarded a selection of redelivery options which you may like to take
advantage of. Please forward your delivery address for cross-referencing.

-Collection from the depot which is open from 8am until 6pm Monday to Friday and
Saturday 8am until 12 noon - 2 forms of ID will be needed
-Redelivery to a neighbour
-Redirection to the an alternative address within the depot?s delivery area.
-Redelivery to a local post office in your area for a charge of 50p payable to
post office counter on collection of your parcel.(not currently available for
those parcels with customs charges)

Please let me know if you?d like me to set one of these up.

Thanks for contacting me with your enquiry. If you require any further assistance please do not hesitate to contact me again. Alternatively, you can contact our enquiry line on 08708 501150, Textphone 08000 855857 (for the Deaf and Hard of Hearing) or fax on 0113 382 2944.

Regards
Carolyn Clark
Parcelforce Worldwide

I replied:

Dear Carolyn

Thank you for your email.

Please could you explain why it is not possible to deliver to Chez Gert Postcode - the service for which I paid. Also, please explain how
you intend to compensate me for this ridiculous charade

Yours

Gert

My email to Homebase:

I have communicated by fax and telephone and have received an unsatisfactory service.

I received four out of six parcels on 17 May 2003. Since when, despite
numerous communications with yourselves and Parcelforce, I have not received
the other two boxes, despatched as one package. You, Homebase, have not had
the courtesy to reply to me. I was phoned by Parcelforce last week, who informed me that the parcel was too heavy to deliver. I suggested that they split it into two boxes and deliver it to me that way. I instructed them to do so on Saturday 7 June. Needless to say they didn't.

Today I received an email from Parcelforce. I have copied today's correspondence to my blog.

As you will see from the earlier installments, this is a matter of some interest to my readers.

If I do not receive a satisfactory response from one or other or both of you by the end of the week, I will be contacting You and Yours

Why should I put any more effort into this? I feel more robbed by these dreadful organisations than I do by the little sh*ts that burgled my house.